Learning Labs
Soft Skills Training for Technicians
Steve Coscia, Coscia Communications
Soft skills training for technicians is an essential part of any successful service company. Training employees can be effective, whether done in 10-minute segments or in a one-hour classroom setting. It’s not rocket science but it is scientific and Steve Coscia will show you how to execute a plan for your company. If you are a service manager, owner, or training manager, this session will teach you how to create instructional design methods, with tips direct from the guy who wrote the HVAC industry’s customer service college curriculum. This session provides take-away customer service training ideas you can use immediately upon your return from the conference.
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