These are difficult days to recruit, select, and keep extraordinary talent. At the same time, customers are still expecting to have remarkable experiences with your organization. How do you win the hearts of both your talent and your customers?
Dee Ann Turner knows the secret sauce. She created it, taught it, and lived it during her 30-plus years as VP of Talent for Chick-fil-A, Inc. She will help you understand how to create your own culture of care that will win the hearts of both your staff and your customers. Her formula will help you overcome some of the challenges with today’s labor shortage and prepare you to grow a sustainable business in the future.
Dee Ann Turner is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement in 2018, she was Vice President, Talent and Vice President, Sustainability for Chick-fil-A, Inc. Selected as the company’s first female officer in 2001, she was instrumental in building and growing Chick-fil-A’s well-known culture and talent systems.
During her long career, Turner was responsible for thousands of selections of Chick-fil-A Franchisees and corporate staff members. Additionally, she led Talent Management, Staff Learning and Development, Diversity and Inclusion, and Culture and Engagement.
Today, she leads her own organization, Dee Ann Turner & Associates, LLC, writing books, speaking to over 50 audiences per year and consulting and coaching leaders globally. She is the author of the best sellers, It’s My Pleasure: The Impact of Extraordinary Talent and a Compelling Culture (2015) and Bet on Talent: How to Create a Remarkable Culture and Win the Hearts of Customers (2019). Her most recent book, Crush Your Career: Ace the Interview, Land the Job and Launch Your Future released in March 2021 topping the Amazon best seller lists. Additionally, Dee Ann is currently serving as an Executive in Residence at High Point University teaching career development skills to students. She is the host of the Crush Your Career podcast.